Cat Convertible Cabinet product review

March 16, 2014 | Comments Off

Yikes. This is my first super negative product review. Sure, I may not have always liked everything I have reviewed in its totality all of the time, but I usually have a big mouth and can be the type to offer up suggestions in “the verdict” section that goes along with every product review post, especially if safety for my furbabies is concerned. And there may have been a couple of times where I’ve ended up having to donate an item instead of ever reviewing it, with permission, when I just couldn’t dedicate the time or energy to figuring it out. Sometimes things happen. That all being said, I reached out to this company because I was just so, so excited to review this, but it wasn’t at all what I expected, from the looks of the product down to my dealings with the owner of the company. I wasn’t sure if I should even post anything about this at all because I wasn’t sure how it’d make me look, but I know that I’d want to know details like this about something I was about to spend my cash on.

On the surface, the Cat Convertible Cabinet looks to be a cool and functional cabinet that converts into a kitty lounge with a scratching wall and a faux fur cat bed. And who wouldn’t want to check that out, right?

In fact, here is some information about it from amazon.com:

It’s a functional and stylish cabinet that converts into a kitty lounge with sisal cat-scratching wall and faux fur cat bed. The lid slides back behind the cabinet to reveal a secret perch with a cushy elevated cat bed, so your cat can survey the surrounding area in comfort. Open the side panels on the right of the cabinet to expose the over-sized cat-scratching surface. When you have guests over and desire a more refined look, return the lid and the side doors to their original position. The cabinet then takes on the role of a stylish piece of furniture with functional storage for wine, books, memorabilia, etc. Your guests will never know the efforts you go through to please your feline friend. With the Cat Convertible Cabinet, there’s finally a product for the cat lover that allows you to spoil your cat, but not your style.

- Includes Faux Fur Cat Bed
- Hidden eco-Friendly Sisal Cat Scratching Wall
- Functional Storage Space with Adjustable-Height Shelf
- Double Glass Doors with Brush Nickle Handles
- Cabinet: 34-1/2 inch high, 25-1/2 inch wide, 15-5/8 inch wide
- Assembly Required
- Product Dimensions: 15.6 x 25.5 x 34.5 inches ; 70 pounds

FYI- their website, www.catconvertibles.com, currently displays a blank page, so I’ll be linking to their Facebook page. What I’ll be writing about below is a lot of she said/he said, but I have the saved emails if anyone wants to see them. I’ll be summarizing but definitely not changing anyone’s meaning or intent.

First off, as soon as we partially opened the box, we noticed a broken piece and other chipped pieces. We offered to ship it back to get another box. He said that broken piece used to break in the mail, so that’s why they double box it now. He also said that it’s a back leg piece, is not necessary for it to stand securely, is only 1/2 of the total leg, and won’t be seen. I told him I didn’t think this was right because I asked to have it exchanged and he was asking me to keep something that was broken & damaged in several other spots too. I also said that he should send me a new back piece at least and reimburse me my shipping, as that’s what I would do in this situation were the shoe on the other foot. Then he said that I was reviewing it, not buying it. He mentioned that I got it for free. He said that the idea is to review a product for my readers, not to benefit by getting free product. I was getting annoyed and said that I would think that he would make sure someone who is reviewing his product is satisfied by what they received, free product or not. I said that this was outrageous, as I may have a product here but it is nowhere near in decent condition. He blamed Fedex and said that he said we agreed in the beginning that he wouldn’t incur cost for this review, so he wasn’t going to send me a replacement part that’s not going to be seen. I replied that it shouldn’t matter who broke what. The item arrived damaged in several spots. I cannot understand why he would want something of that quality like that reviewed. Whether it is hidden or underneath or wherever, if there is a complaint, and there are many, I felt that he should address them. I have never ever had an issue like this before regarding a review item. If I received something in the wrong size or whatever, whether it was due to an incorrect sizing issue on my part or a company’s part, a new item was shipped out happily and quickly and the other item was to be donated to a shelter, which I did! Then he said if I were a customer that he would send me the replacement part. And that’s what bothered me. So I said that I should be treated as one since as a reviewer, I am encouraging people to be customers. I am basically a customer!

Then he really, really insulted me when he said, But I’m getting the impression you run a blog to get free stuff. Reviewers of integrity pay for their products, so I don’t need a lecture from you. What? Pardon me? He was questioning my integrity? I told him that his impression was wrong and rude. I told him that I’ve been blogging for sixteen years at different sites and that I started this site to help me vent about my daily chronic pain in my lower back. I said that somehow that morphed into me writing about positive things, my pets, which then turned into pet reviews and sometimes pet news. In fact, over the summer, I asked some of my PR contacts who had sent my furbabies products if they would send me items to take to a cat retirement home and pet shelter. We ended up taking a truck filled to the max with so much stuff for them! Here’s that post! And If companies want to send me items for free to review, as he himself obviously did, then who am I to say no? I try to give them free publicity and positive PR if their product warrants it such, and that seems like a win/win situation for all involved. And I’ve never heard of bloggers buying their own review items. They’d go broke! That’s why companies have marketing budgets for this exact type of thing. Freebies? No integrity? WTF?

Even after seeing the broken piece and seeing all the scratches, chips, and blemishes that were throughout the various pieces that needed assembling, we went ahead with putting it together because we wanted to see this train wreck through. At his site it had said something to the effect that it would take “some assembly required” while the brochure it came with said it would take close to 1-2 hours and assistance would be useful. We obviously found his site misleading, and knowing that in advance would have been helpful as we both have back issues. Overall, the product looks cheap once assembled and nowhere as nice as it does in his photos, so that was also disappointing. It’s definitely more cat furniture than people furniture, unlike how it’s promoted to be. We were shorted a few screws which meant Mark had to make an extra trip out for those. The front doors of the cabinet don’t shut nicely. The grooves didn’t align so the shelves wouldn’t go in. This meant that Mark had to saw the shelf himself to make it fit. At one point the owner said that a lot of the issues I took photos of were of things on the inside that would be unseen once it was assembled. But the perfectionist in me doesn’t like knowing they’re there or even that the broken piece is in existence! I mean, if it’s not right up against the wall, you can still see it. He also said that the cabinets are inspected before they leave the warehouse and that most of that damage was done in the mail. And after seeing all of my photos, he finally reimbursed me the shipping charge, but I am still annoyed by the whole thing.

Coming up below are the videos & photos. If you don’t understand what you’re looking at damage-wise, you can always ask.

Here’s a video where I talk about how excited I was at first to review the Cat Convertible Cabinet:

And in this video Mark shows some of the damages that it has, though they are better seen in the photos below:

This is a photo of Mark assembling it:

Cat Convertibles Cabinet product review

Here are photos of all the scratches and other issues we came across:

Cat Convertibles Cabinet
Cat Convertibles Cabinet
Cat Convertibles Cabinet
Cat Convertibles Cabinet
Cat Convertibles Cabinet
Cat Convertibles Cabinet
Cat Convertibles Cabinet
Cat Convertibles Cabinet
Cat Convertibles Cabinet
Cat Convertibles Cabinet
Cat Convertibles Cabinet
Cat Convertibles Cabinet
Cat Convertibles Cabinet
Cat Convertibles Cabinet
Cat Convertibles Cabinet
Cat Convertibles Cabinet
Cat Convertibles Cabinet
Cat Convertibles Cabinet

And here are photos of what it looks like assembled and how cool it could be with my cats in it, if only it weren’t nicked to hell:

Cat Convertibles Cabinet product review
Cat Convertibles Cabinet product review
Cat Convertibles Cabinet product review
Cat Convertibles Cabinet product review
Cat Convertibles Cabinet product review
Cat Convertibles Cabinet
Cat Convertibles Cabinet
Cat Convertibles Cabinet
Cat Convertibles Cabinet
Valentine's Day 2014
Valentine's Day 2014
Valentine's Day 2014

The verdict? It’s plain and simple: I would not recommend purchasing this product or dealing with the owner of this company in any capacity at all ever.

(Full disclosure – Cat Convertible Cabinet provided this item to us in exchange for a product review as long as we paid for shipping. I was eventually reimbursed for those shipping charges. See above.)



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