cvs can bite me

August 22, 2010 | View Comments

We have a prescription from my pain management doctor that we first tried to get filled Friday when we got back from North Jersey.

The doctor I’ve been seeing left the practice, so Tuesday I was scheduled to see someone new. Well, he wasn’t there and nobody called to tell me he had left and our appointment had been cancelled, but they had my prescription ready and signed. So okay.

Friday Mark went to two CVS pharmacies, and they were out of my meds until this coming Tuesday.

So Saturday Mark decided to try another CVS. Well, the woman there accused him of changing the date on the prescription! She said the “8″ for August looked like it had been a “5″ for May and had been fiddled with. He said the whole exchange between them had made him so mad that he was shaking. She refused to look into the system to see that I’ve been getting this filled every month for ages now, including May. It was outrageous. And she also circled the date and wrote “verify date” on it, so now nobody else will refill it.

I called my doctor and got an answering service person, and she called the doctor. Well, he wouldn’t authorize it because he didn’t have my file in front of him. Also, I stupidly mentioned I had surgery and now he’s hesitant to fill it because he didn’t know I was getting my back lasered. Well, if he hadn’t cancelled Tuesday’s appointment, he would have known. Besides, the other doctor there knew, as did the secretary.

So tomorrow morning I have to call my doctor’s office again and then hopefully they’ll call this bitch at the pharmacy and approve what already was approved. Who knows if the meds will even be in stock there now?! I can’t fucking believe we have to deal with this. I hurt and Mark’s running around like a maniac, and this woman couldn’t look in her system *and* had to write all over my prescription? WTF. Seriously, WTF.

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Comments

jb

Reading this makes me angry. I can't imagine being in horrible pain on top of that. Motherfuckers..... I hope you write a letter to the store manager.
Totally Rosalie

Now that I think about it more, they did treat Mark rudely, and it isn't about what I can get from this as a result of complaining. Bad behavior shouldn't be ignored - and I'd die if someone had to go thru that situation of being denied meds right after surgery too. So I'm gonna call tomorrow.
Totally Rosalie

Writing a letter is a good idea, but what would I get out of it? Not free drugs. I guess I could use a new toothbrush. ;) I actually did call the company complaint line, but they were closed on the weekend. Mark got the pills Monday, and I was so relieved I guess I forgot.