philly pretzel factory = A+
I’ve been pretty addicted to Philly Pretzel Factory’s soft pretzels lately, and I’m actually ashamed that it’s taken me so long to start going there. Their local location is so close to me that I could literally walk there if I were mobile and not lazy.
Anyway, Mark went there the other day to get me another cinnamon-sugar pretzel, but it was so hard that I could have chipped a tooth on the damned thing. Given that I’m a complainer by nature, I bitched on their corporate Twitter and Facebook.
Well, one of the owners of the location near me contacted me via Facebook and offered me a replacement pretzel, which was great. When Mark went to get it for me today, she ended up giving us two cinnamon-sugars and three of the small regular ones for free. How awesome, yes?
Yay for good customer service! And how fab is social media?






